Frequently Asked Questions

Profarma Direct is a UK-registered online pharmacy based in Lancashire, committed to providing top-quality pharmaceutical care. We offer convenient access to affordable medications and healthcare solutions, delivered directly to your doorstep.

Yes, Profarma Direct is a fully licensed and accredited online pharmacy. We operate in compliance with all applicable UK laws and regulations, including those set by the Medicines and Healthcare Products Regulatory Agency (MHRA). Our products are sourced from reputable manufacturers and undergo rigorous quality checks to ensure authenticity and effectiveness.

Profarma Direct accepts orders from any individual consumers

We accept returns within 8 days of receiving the product if it was incorrectly received or damaged upon arrival. Please contact us via email (info@profarmadirect.com) or phone to initiate a return and store the product according to the manufacturer’s guidelines until you receive further instructions.

We prioritize your privacy and handle health-related information with extreme care. Your data is shared only with necessary parties (e.g., couriers for delivery) on a need-to-know basis. Medications are delivered in discreet packaging that does not reveal the contents or sender. For more details, refer to our Privacy Policy.

Please contact us within 8 days of receiving the product via email (info@profarmadirect.com) or phone with a full description of the issue. For adverse events, provide details within 48 hours. We’ll guide you through the resolution process, including product recalls if applicable.

Our website can be accessed globally, but we cannot guarantee compliance with local laws outside the UK. Customers are responsible for ensuring compliance with their country’s regulations regarding the import, marketing, or sale of our products.